frequently asked questions

Q: I ordered a banner for School Pickup. When will I receive my banner?
A: Your banner will be delivered & available for pickup at your high school. Check your schools' specific page for pickup dates.


Q: I ordered a banner for Home Delivery. When will I receive my banner?
A: We begin making home deliveries a few days before the school pickup date.


Q: I missed the Order Deadline for School Pickup, can I still order a banner?
A: Yes, your order will need to be picked up at our shop (758 Radio Dr. Lewis Center, OH 43035) or set for Home Delivery.


Q: I did not see my school listed, can I still order a banner?
A: Yes, you can visit our Unlisted Schools section to order.


Q: I entered the wrong information for my banner, what now?
A: Contact us ASAP so we can correct it before it is printed.


Q: Do you make college graduation banners?
A: Yes, you can visit our Unlisted Schools section to order.


Q: Do you make graduation banners for neighborhoods?
A: Yes, contact us at: info@gradbanners.com with your banner details.


Q: Do you send proofs for the banners?
A: Sorry, due to order volumes, it is not possible to send proofs.


Q: Will I need any additional materials to put up my banner?
A: No, all banners come preassembled on poles and include yard stakes and setup instructions.


Q: Can I return my banner for a refund?
A: All Sales are Final.